Refund Policy
Returns: Our return policy extends for a duration of 7 days from the date of when you receive the product. If more than 7 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in its original condition. Please note that sale items are not eligible for returns.
Refunds: Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt. Subsequently, we will notify you of the approval or rejection of your refund request.
If your refund is approved, the refund amount will be processed and automatically credited back to your original method of payment within a specified number of days. It is important to note that you will be responsible for covering the shipping costs associated with returning the item, as shipping costs are non-refundable.
Late or Missing Refunds: If you have not yet received your refund, we kindly suggest taking the following steps:
- Double-check your bank account to ensure the refund has not been processed.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Reach out to your bank, as there might be a processing delay before the refund is reflected in your account.
If you have completed these steps and have still not received your refund, please contact us at hello@vntrops.com, and we will assist you further.
Exchanges: If you require an exchange for the same item, please email us at hello@vntrops.com, and we will provide you with the necessary instructions to proceed with the exchange.
In the event that the item was not marked as a gift during purchase, or if the gift giver had the order shipped to themselves before presenting it to you, the refund will be issued to the gift giver, who will then be informed of your return.
Please note that the time it takes for the exchanged product to reach you may vary depending on your location. Additionally, an exchange postage bag will need to be purchased and sent along with the item.
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for any missing parcels.